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Technical Support Specialists

In the event problems do arise with your machine, we have experienced engineers and technicians ready to assist you.

Our Technical Support hours are weekdays between 8AM - 5PM Pacific Standard Time. Before calling, please have these 2 pieces of information available so that we can assist you in a timely manner.

• Machine Model Number (ie. MSD, ATFUX, RS, ELVS)
• Machine Serial Number (typically etched onto a nameplate located on the control box side)

Alfred Sy
Systems Engineer
(909)987-4258 ext. 138
alfred[at]bestpack.com

Noel Torres
CAD Specialist
(909)987-4258 ext. 135
noel[at]bestpack.com

Jose Torres
Primary Machine Technician
(909)987-4258 ext. 136

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